FAQ

UPDATED as of DECEMBER 8, 2023

FIRST THINGS FIRST

Everything available on this shop is either a ONE-OF-A-KIND original art: ie drawing, painting; or a LIMITED EDITION REPRODUCTION, of a one-of-a-kind original, in the form of a print/giclee or sticker. Regardless of series classification, no edition size is open ended - nor will it exceed a quantity of 100, unless stated otherwise.

PRINTS …. First Edition, Artist Proof, Re-Release, Re-Issue??? All prints, including MINI PRINTS, available on this shop a fall into the following categories:

First Edition (or 1E) is a limited edition print that is signed, numbered and available for a first opportunity. Note: most first edition prints are released through other venues, such as Gallery1988.

Artist Proof (or AP) is a limited edition print created, in a small batch, determining the utmost print quality in a previously released series. All are signed and numbered exclusively as AP editions.

Re-Release is a limited edition print that was previously released as set and now available individually for a first opportunity, signed and numbered as such. 

Re-Issue is a print that has previously SOLD OUT with a First Edition series and will be released as an unnumbered, signed version.

I have purchased a print or original artwork, do I own the RIGHTS to the piece? No. The CREATIVE COPYRIGHT and all intellectual rights to ALL artwork remain the sole property of Ashton Gallagher and are forever protected under the copyright of © Ashton Gallagher 2023. This artwork may not be reproduced, in any way, shape or form, at any point of time, throughout the known universe, without written, signed and dated, consent from Ashton Gallagher. Failure to comply will result in legal action.

SHIPPING, ETC. 

UK CUSTOMERS As of January 31, 2021, VAT (value added tax) has been imposed on all goods imported into the UK. As a result, like many small businesses, this has negatively impacted my ability to sell in the UK and I AM CURRENTLY NOT ACCEPTING UK ORDERS. I apologize for the inconvenience. When a viable solution becomes available to sell to UK based customers again - I will announce it via social media. Again, I apologize for the inconvenience. 

INTERNATIONAL ORDERS (NON UK) For all international orders, please anticipate at least $45 for shipping, at a minimum - yes, even on 1 or 2 mini prints. The most cost effect, yet reliable service needs to include tracking, insurance and a definable delivery time table. All of which, are factors that are out of my control and currently subject to the chaotic nature of the world. The best way to maximize your shipping cost, is to order more than 1 or 2 prints at a time. No, this is not a sales gimmick. 

When can I expect my ORDER to ship? US orders are shipped within 1 - 2 weeks, unless specified differently which will be noted in the product's description. International orders shipped within 4 - 6 weeks. All print artwork will be shipped USPS. Original artwork will be shipped either UPS or FedEx with direct signature that will be required for receipt. If you are an International customer and your country does not come up as shipping option - please email me ASAP to confirm and coordinate best shipping options. Shipping charges are set to ensure artwork arrives to you in the top possible quality. 

Will I receive notification once my ORDER has shipped? Yes. 

Will I receive tracking information on my ORDER? Tracking information is not included as part of the shipping notifcation email at this time. HOWEVER, it is always availabe upon request. Email me and be sure to include your order number.

Can I cancel my ORDER? All cancellations must be made within 24 hours of purchase. Send email to request canceling of an order.

Can I return my ORDER? All sales are
FINAL. 

HOW MUCH DOES SHIPPING AN ORIGINAL PIECE OF ARTWORK COST? Prepare for shipping to cost $250. Art specific box. Packing materials. Minimal transit time. Tracking. Insurance. These are necessity when shipping originals. Though, unlikely, if the package and contents are destroyed - there is NO replacing an original piece to the exact state it was first created. I want it to arrive safe - you want it to arrive safe. That is just the expense to make that happen. Period. The artwork is packaged in an art specific container/box and is shipped via UPS or FedEx. A direct signature WILL be required for receipt. Remember - you are purchasing a one-of-a-kind item. It costs to protect it. 

A piece of paper . . . SHIPPING COST? A print is not a basic sheet of copy paper. Prints sold on this site are produced using archival inks and paper. You are buying a piece of art. To keep it safe while en route to you, a print is first wrapped in an archival sleeve, then it is mounted and sandwiched between 2 - 4 pieces of cardboard sheets. All of which, is wrapped in a polybag. Materials and time go into making sure you receive a top quality product - as if it was hand delivered. 

My ORDER arrived damaged, what do I do? Send email immediately upon receipt of damaged order. Replacements will be address on an individual basis. Signed editions may require proof of destruction before a reissue. 

A QUICK NOTE

Please know that I am a one man operation and am dedicated to top quality and customer service. Orders will be processed and shipped in a timely turn around adhering to the above time frame as much as possible. Should any hiccups arise with your order or shipping - I thank you in advance for your patience and will make sure you have up to date information as it is available on my end. Thank you for your support and business - Ashton Gallagher