When can I expect my ORDER to ship?
US orders are shipped within 1 - 2 weeks, unless specified differently which will be noted in the product's description. International orders shipped within 4 - 6 weeks.
All artwork will be shipped USPS.
Original artwork will be shipped with direct signature that will be required for receipt.
If you are an International customer and your country does not come up as shipping option - please email me ASAP to confirm and coordinate best shipping options. Shipping charges are set to ensure artwork arrives to you in the top possible quality.
Will I receive notification once my ORDER has shipped?
Can I cancel my ORDER?
All cancellations must be made within 24 hours of purchase. Send email to request canceling of an order.
Can I return my ORDER?
All sales are FINAL.
HOW MUCH DOES SHIPPING AN ORIGINAL PIECE OF ARTWORK COST?
The average shipping cost for original art is $85. In addition to needing extra materials to safely pack the artwork, insurance and tracking is also a necessity when shipping originals. Though, unlikely, if the package and contents are destroyed - there is NO replacing an original piece to the exact state it was first created. I want it to arrive safe - you want it to arrive safe. That is just the expense to make that happen. Period.
The artwork is packaged in an art specific container/box and is shipped via FedEx. A direct signature WILL be required for receipt.
A piece of paper . . . SHIPPING COST?
A print is not a basic sheet of copy paper. Prints sold on this site are produced using archival inks and paper. You are buying a piece of art. To keep it safe while en route to you, a print is first wrapped in an archival sleeve, then it is mounted and sandwiched between 2 - 4 pieces of cardboard sheets. All of which, is wrapped in a polybag and finally enclosed in kraft paper envelop. Materials and time go into making sure you receive a top quality product - as if it was hand delivered.
My ORDER arrived damaged, what do I do?
Send email immediately upon receipt of damaged order.
I have purchased original artwork, do I own the RIGHTS to the piece?
No. All rights, for original artwork or prints, will forever remain the property of Ashton Gallagher and may not be copied or reproduced.
Please know that I am a one man operation and am dedicated to top quality and customer service. Orders will be processed and shipped in a timely turn around adhering to the above time frame as much as possible. Should any hiccups arise with your order or shipping - I thank you in advance for your patience and will make sure you have up to date information as it is available on my end.
Thank you for your business.
- Ashton Gallagher